Studio Policies

Appointments Outside of Normal Working Hours:

If a client wishes to book an appointment outside of the services provider’s normal working hours, and the service provider is able to accommodate the appointment, an out of hours charge will be added to the service. Please contact service provider with questions.

Cancellation & Rescheduling Policy:

If you need to cancel or reschedule your appointment please do so 48 hours prior to your appointment. If 48 hours notice is not provided there is a service fee of 50% of the booked appointment that will be charged. For speciality color services that require a deposit 7 days notice is required for cancellation or rescheduling. If 7 days notice is not provided the booking deposit is forfeited and non refundable.

Exemptions for Cancellation & Rescheduling Policy:

If sickness is involved for the client or any member of their household this policy is void. Health and well being is a top concern at The Hair Apothecary. Other personal emergencies also may void the cancellation and rescheduling policy on a case by case basis.

Food & Drink in the Studio:

At this time closed bottles and tumblers that have a sealable lid are allowed in the studio. For some appointments snacks may be allowed in the studio please contact your service provider.

Inclement Weather:

If you are unable to safely make it to your appointment due to inclement weather please contact your service provider to reschedule your visit. If the service provider is unable to come to the studio and take appointments due to inclement weather, the service provider will reach out to reschedule and may offer a make up day outside of normal working hours at no additional cost.

Late & No-Show Policy:

If you will be arriving late for your appointment please contact your service provider as soon as possible with your estimated arrival time. In some cases partial services may be able to be provided but payment for the full service may still be required. In cases where time does not allow for any services to be offered a 50% service fee of the original appointment may be required. No show appointments will be charged a 50% service fee of the original appointment and a deposit may need to be paid in order to book future appointments.

Mask Policy:

Masks are NO LONGER required in the studio; however I am MORE than happy to accommodate a guest’s request for one to be worn during their appointment by either themselves, the service provider, or both. I want to help ensure my space continues to feel safe for all who enter.

New Client Bookings:

All new clients will be required to pay a deposit at the time of booking for their first appointment. Deposits will go towards the total cost of the service, and are refundable as long as any cancellations/rescheduling is done at least 48 hours in advance. If the appointment is cancelled or rescheduled after the 48 hour mark, the deposit will go towards the payment of the cancellation fee. Deposits will be $10 for hair cutting services and $20 for color services. Please note that these policies differ for specialty color services such as fantasy colors and corrective color. Please see “Cancellation & Rescheduling Policies” below for information regarding specialty services.

Refunds & Redo Services:

At this time we do not offer refunds. If you are not satisfied with your service please contact The Hair Apothecary via email within 1 week of your service to see if your service is eligible for a complimentary redo or a credit onto your account that can be used towards future services. Specialty services such as corrective color are NOT eligible for complimentary redos. All redos and credits are on a case by case basis and at the discretion of The Hair Apothecary.